This section outlines the recommended roles and responsibilities for managing these protocols at the location.
Small Hotels, Guesthouses/Inns and Hostels Covid-19 Safety Point Person (SPP)- During the opening hours of the hotel will have a specifically trained and designated Covid-19 Safety Point Person. The SPP will conduct regular spot checks throughout the property and observe protocols being enacted. The SPP will also serve as a point of contact for employee and guest complaints and is required to document, investigate and triage complaints. The Covid-19 SPP will be the General Manager and/or Assistant Manager.